1. About Central Gemstone
Central Gemstone is operated by PT Belajar Ekspor Indonesia, based in Bandung, Indonesia. These terms apply to use of centralgemstone.com and purchases completed through this website. Purchases made through Etsy are governed by the terms and order information shown on Etsy.
2. Gemstone listings
Many natural gemstones are individual pieces. We provide product photographs, descriptions, dimensions, weight, and availability to help you decide. Natural variation, inclusions, and color differences between displays are possible. Measurements may be approximate. Any laboratory report, treatment history, or specific mineral identification is included only when expressly stated on the individual listing.
We aim to show the actual item offered. If a listing represents multiple pieces or you need a specific characteristic confirmed, please ask before checkout.
3. Prices and orders
Website prices are displayed in USD. Our internal records may use Indonesian rupiah and a configured exchange rate; the checkout total in USD is the amount presented for your approval. Product availability can change, especially for one-of-a-kind items. An order is confirmed when the payment provider reports a successful payment and we issue an order record. If an item cannot be fulfilled after payment, we will contact you to arrange a resolution or refund.
Only payment methods shown as available at checkout may be used. PayPal processes website checkout. If a product also has an Etsy listing, selecting Etsy takes you to Etsy’s separate checkout.
4. International delivery
Orders ship from Indonesia to destinations we can serve. The applicable delivery information and any shipping charge are shown before payment. Local import duties, taxes, clearance charges, or restrictions may apply at the destination and are generally the buyer’s responsibility unless we expressly state otherwise. See our Shipping Policy for preparation, carriers, and tracking.
5. Accounts and acceptable use
Keep your sign-in details private and provide accurate checkout information. Do not attempt to misuse the site, access another person’s account, interfere with payments, or copy protected site content for commercial use. Contact us promptly if you believe your account has been compromised.
6. Returns and concerns
For return requests, damage, or a product that differs materially from its listing, contact us with your order number and supporting photographs. Our Refund Policy explains the process for website orders. Nothing in these terms limits rights that cannot be excluded under applicable consumer law or an eligible payment-provider protection program.
7. Contact and updates
Questions about these terms can be sent to Hallo@Centralgemstone.com. We may update these terms as the store develops; the date above identifies the version shown here. Terms in force when an order is placed remain relevant to that order.