Ordered on Central Gemstone?
Use your CG order number and checkout email to check progress. For payment questions, delivery concerns, or a claim, send us a message with your order reference.
Track a Central Gemstone orderCentral Gemstone Support
How Can We Help You?
Answers and personal assistance for your gemstone, payment, and international delivery questions.
Find your answer
What do you need help with?
Personal assistance
Talk to our team
No account is required to ask a question.
Send us a message
Share your question and an order number if you have one. We will reply to the email you provide.
Choose the right channel
Help with a purchase
PayPal orders placed on this website and Etsy orders follow separate checkout and support paths.
Purchased through Etsy?
Open your Etsy purchases and use Help with Order for that transaction. Etsy checkout and order records are managed on Etsy.
Etsy order helpFrequently asked questions
Good to know
Clear information before and after your purchase.
Are your gemstones natural?
We describe each gemstone using the information available for that individual item. Read its listing for material details, measurements, and photographs. If you need specific testing or treatment information, please ask before buying.
Will I receive the exact stone shown?
Our product listings use photographs of the item offered. If a listing contains more than one piece, contact us to confirm which piece will be sent before checkout.
Where do your gemstones come from?
Central Gemstone presents stones sourced from Indonesia. The location stated on a product page is the information available for that item; ask us if you need more detail about a particular specimen.
When will my order ship?
For a paid, in-stock website order with complete shipping details received on an Indonesian business day, we prepare it for dispatch on the next business day. Weekends, public holidays, address checks, and courier pickup can affect handover. This is a dispatch target, not a next-day delivery guarantee.
Do you ship to the United States?
We serve buyers in the United States and other destinations where delivery is available. Contact us with your destination if you need confirmation before ordering.
Will I need to pay import duties?
Customs duties, taxes, and clearance rules depend on your destination and may be charged by local authorities or the courier. Please check the rules in your country before ordering.
What if my gemstone arrives damaged?
Keep the item and all packaging, take clear photos, and contact us promptly with your order number. For purchases on Etsy, use Etsy’s Help with Order process.
Can I request a specific gemstone?
Yes. Tell us the type, size, and qualities you are looking for. We can let you know what is currently available, without promising a match until we confirm the individual piece.
No matching answer. Send us a message and we will help.
International delivery
Shipping & delivery
We prepare orders in Indonesia and share courier information when a shipment is dispatched.
Shipping updates
For Central Gemstone website orders, tracking appears on your order status once the courier details are available. Etsy buyers should check their Etsy purchase.
Check your orderDamage or delivery concern?
Keep the gemstone and packaging, document the issue with clear photos, and contact us with your order number. We will review the case and explain the next steps.
Contact supportGood to know before checkout
Our policies
Read the details that apply to website orders and your personal information.
A company you can reach
Central Gemstone is an Indonesian gemstone brand operated by PT Belajar Ekspor Indonesia. Learn more about our company and our approach to presenting individual stones.