1. Who is responsible
Central Gemstone is a gemstone brand operated by PT Belajar Ekspor Indonesia in Bandung, West Java, Indonesia. We are responsible for personal information collected through centralgemstone.com. You can contact us at Hallo@Centralgemstone.com or through our Support Center.
2. Information we collect
- Account details: name, email address, country or region, and a protected password hash. We do not display your password to administrators.
- Orders and delivery: products, payment and order references, recipient name, email, phone, delivery address, courier, tracking number, and order status.
- Support: the contact details, order reference, and message you choose to send us.
- Technical information: session identifiers and limited technical or security information needed to operate the website and investigate errors.
Card and PayPal account credentials are entered with PayPal, not into our product database. Etsy purchases are processed on Etsy under that platform’s own terms and privacy notices.
3. Why we use this information
We use personal information to provide accounts, process and fulfil purchases, arrange international delivery, respond to support requests, maintain security, prevent misuse, and meet recordkeeping obligations. Depending on the activity, processing may be necessary for a transaction you request, a legal obligation, your choice, or a legitimate operational interest permitted by applicable law.
We do not publish your private order details in our shipping gallery. Any customer-approved portfolio entry is handled separately from your account and order record.
5. Storage and protection
We retain account, order, and support records for as long as needed to provide the service, handle disputes, and meet applicable accounting or legal duties. We restrict administrative access and use password hashing, secure sessions, and transport encryption where supported. No internet service can guarantee absolute security; contact us if you believe your account has been misused.
6. Your choices and rights
You may ask to access or correct your personal information, update your account details, or request deletion where applicable law allows. Some records may need to be retained for a transaction, dispute, or legal obligation. Send a request to Hallo@Centralgemstone.com. We may verify your identity before acting on a request.
For information about website sessions and third-party checkout technology, see our Cookie Policy.
7. Changes to this policy
We may update this policy when the website or our service changes. The date shown above identifies the current version. Material changes will be explained on this page.