Order today. Dispatch the next business day.
Orders received on a weekend or Indonesian public holiday are processed on the next available business day. A missing address detail, extra product verification, customs documentation, or a courier pickup interruption may move handover. If we anticipate a material delay, we will contact you.
From our hands to yours
We confirm payment and review the recipient and destination details.
We check the item against its listing and pack it for international transit.
We pass the parcel to an available delivery partner and record the tracking information when issued.
The courier handles transit, customs presentation, and local delivery.
Depending on the route and service, we may use DHL, FedEx, or Pos Indonesia. A particular carrier is not guaranteed unless it is confirmed for your order.
Tracking and transit
When a courier tracking number is available, you can check your Central Gemstone order through Track Order using your order number and checkout email. You may also follow the carrier’s official tracking page. For Etsy purchases, check the order in your Etsy account.
Transit times vary by destination and courier. Customs inspection, local holidays, weather, and service disruptions can change an estimated delivery date. We do not treat an estimated date as a guaranteed arrival date.
Shipping cost and customs
For eligible destinations accepted at website checkout, “Free Worldwide Shipping” means there is no outbound shipping charge added by Central Gemstone. It does not automatically include destination-country import duties, VAT/GST, taxes, or carrier clearance fees. The recipient may be asked to pay those charges before delivery unless checkout expressly states they are included.
Read Import Duties & Taxes before ordering. We declare shipment contents and value accurately.
Need help with a delivery?
If tracking stops updating or your parcel arrives damaged, keep the packaging and contact Order Support with your CG order number, tracking number, and photographs when relevant. We will check the available courier record and explain the next step.
For the contractual details, read our Shipping Policy.