1. Where we ship
Central Gemstone ships from Bandung, Indonesia. We accept website orders for destinations available at checkout and arrange delivery using an appropriate courier, which may include DHL, FedEx, or Pos Indonesia. Carrier availability and service levels depend on the destination and shipment.
2. Preparation and dispatch
For a paid, in-stock website order with complete shipping details received on an Indonesian business day, we prepare the item for dispatch on the next business day. Each stone is checked against its listing and packed for international transit. Orders received on weekends or Indonesian public holidays are processed on the next available business day. Product checks, incomplete address details, customs documentation, or courier pickup interruptions can affect handover; we will contact you if we expect a material delay. This is a dispatch target, not a next-day delivery guarantee. See our International Shipping guide.
3. Your delivery details
Please enter a complete recipient name, street address, city, region, postal code, country, phone number, and email at checkout. If you notice an error, contact us immediately with your CG order number. Once a parcel has been handed to the courier, changes may be limited or may incur a carrier charge.
4. Tracking and delivery
When the courier provides a tracking number, we add it to your order record. You can use Track Order with your CG order number and checkout email, or follow the courier’s official tracking page. Transit estimates are estimates rather than guaranteed arrival dates. Customs reviews, weather, local delivery conditions, and carrier disruptions may affect delivery.
If you purchased on Etsy, check that order in your Etsy account for its shipping updates.
5. Customs, duties, and restrictions
International shipments may be inspected by customs. The recipient is generally responsible for import duties, VAT or sales tax, clearance fees, and any documents required by the destination country unless checkout expressly says otherwise. Please check local import rules before ordering. We cannot control a customs decision or understate a parcel’s value on shipping documents.
6. Delays, damage, or missing parcels
If a shipment appears delayed, damaged, or missing, contact Support with your order number and tracking details. For damage, keep the packaging and take clear photographs before disposing of anything. We will review the courier record and explain available next steps.