Choosing a gemstone
Are the photographs of the actual item?
Our product listings use photographs of the item offered. Natural stones vary in color, shape, pattern, and inclusions. Please review every image, video, measurement, and description for the specific product code before ordering. Lighting and screen settings can affect how colors appear.
Can I ask for more details before buying?
Yes. Send us the product code through Order Support. We can clarify available measurements, photographs, or product information before checkout.
How do I know whether an item is available?
The product page shows the current quantity. A sold-out item cannot be added to a new order. If a payment is being completed concurrently, the order is confirmed only after the payment and inventory checks succeed.
Payment and checkout
How do I pay on the website?
Choose the available PayPal checkout option on the product or checkout page. The payment is completed through PayPal. Some products may also have a separate Etsy listing; an Etsy purchase is completed on Etsy under that platform’s checkout and policies.
Is worldwide shipping included in the displayed price?
For eligible destinations accepted at website checkout, the displayed “Free Worldwide Shipping” offer covers outbound shipping from Indonesia. Destination-country import duties, taxes, and local clearance fees are separate unless checkout expressly says they are included. See Import Duties & Taxes.
Shipping and tracking
When will my order be sent?
For a paid, in-stock website order with complete shipping details received on an Indonesian business day, we prepare it for dispatch on the next business day. Orders placed on weekends or public holidays move to the next available business day; courier pickup and address or customs-document checks can affect handover. This is a dispatch target, not a next-day delivery promise. See International Shipping.
Where can I follow my shipment?
Use Track Order with your CG order number and checkout email. Once the courier provides a tracking number, it is shown in your order updates. Etsy buyers should follow tracking in their Etsy account.
Will I have to pay import charges?
Your destination may assess duties, VAT/GST, sales tax, or carrier clearance fees. The amount depends on the country, product classification, declared value, and current rules. We cannot quote a universal amount. See our country-specific guidance before ordering.
After delivery
What if the parcel arrives damaged or incorrect?
Keep the item and all packaging. Take clear photographs and contact Order Support with your order number promptly. We will review the item and courier record, then explain the appropriate resolution.
Can I request a return?
For an eligible website order, contact us within 14 calendar days of delivery. Please wait for return instructions before sending anything back. See Returns & Refunds and the full Refund Policy.