Start with a message
Use Order Support or email Hallo@Centralgemstone.com. Please wait for written instructions before shipping an item back; the correct return address and method depend on the case.
How a return is handled
Tell us the order number and what you would like us to review.
We review the listing, photos, and delivery record and send instructions in writing.
For an approved return, send the item within 14 calendar days of authorization.
We review the returned item and process an approved resolution.
Item condition and return shipping
For a change-of-mind return, the gemstone should be in its original condition with its accompanying materials. The buyer normally covers return shipping unless applicable law requires otherwise. If we sent the wrong item or the item arrived damaged or materially different from its listing, contact us before returning it. We will review the evidence and arrange an appropriate resolution, including reasonable return shipping where we are responsible.
Keep the original package and photograph any damage before disposing of packing materials.
Refund timing
After receiving and inspecting an approved return, or confirming another agreed resolution, we aim to initiate an approved refund to the original payment method within 14 calendar days. Your payment provider or bank controls when the credit appears. Currency conversion or bank fees may affect an amount displayed in your local currency.
An Etsy purchase follows Etsy’s order and dispute process; please contact us through that Etsy order so the transaction remains correctly linked.
Read the complete terms
This page is a practical guide for website buyers. Our Refund Policy contains the full return terms, exclusions, and details. Your rights under applicable consumer law are not limited by this guide.